Do you charge for shipping and if so, how much?
We offer everyday free shipping on all orders, without a minimum purchase requirement!
How long will it take to get my order?
Your order will be processed and shipped within 2 business days from when the order was placed. Once the order has shipped, normal estimated delivery times are between 2-8 business days, depending on the delivery location. Delivery times are subject to change and we kindly ask for your patience should delivery extend this period. Please note, for rural areas, delivery can take up to 14 business days.
Who will deliver my order?
FedEx is our primary parcel carrier, however UPS or Canada Post may be used as an alternative, depending on the delivery location.
Will my order arrive on a weekend?
Parcels will arrive between Monday through Friday, not including statutory holidays. Carriers may deliver on Saturdays, depending on the facility’s volume.
What method will be used to ship my order?
All orders are shipped via standard ground. We’ll ship your order at the earliest possible time to ensure a timely delivery!
Can I pay for expedited shipping?
At this time, we are not collecting payment for expedited shipping methods due to the minor delays our carriers may experience amidst COVID-19.
Will my tracking number provide me with a delivery date?
We are unable to guarantee a delivery date as transit times may vary. Your tracking number will provide a more accurate estimated delivery date.
*Please note, the delivery date is subject to change in the case of a minor delay due to weather conditions, mechanical failures, etc.
Where will my order ship from?
Your order will ship from our warehouse in Surrey, BC, Canada.
Where do you ship your products to?
Currently, we ship within Canada with the exception of Yukon, the Northwest Territories, and Nunavut.
Can you ship to PO boxes?
At this time, we are unable to ship oversized packages to PO boxes and require a physical shipping address. If you are unsure if your order contains an oversized package and would like us to ship to your PO box, please contact us.
When will I see visible movement in the tracking information?
We recommend allowing 48 hours from the time your tracking number was received to see visible in-transit scans.
Do you include an invoice in the box and do you offer gift wrapping?
Your invoice/receipt will only be emailed to you. At this time, we do not offer a gift wrapping option and the Outland Living logo will be visible on the outer packaging.
I live nearby your fulfillment centre; can I pick-up my order?
At this time, we are not offering curbside pick-ups or walk-in orders but feel free to take advantage of our everyday free shipping!
If you have any questions or concerns about your product, please contact us:
#101 – 3570 194 Street
Surrey, BC, Canada V3Z 1A5
1 (888) 514-1663