BC Flood Update: Shipping delays may occur due to highway and road closures / 30-Day Satisfaction Guaranteed / Free shipping (details)
#107 – 19052 26 Avenue
Surrey, BC, Canada V3Z 3V7
Phone: 1 (888) 514-1663
Fax: 1 (888) 797-9931
Customer Service & Office Hours:
Monday - Friday
8:30 am - 4:00 pm PST
Please note, we will be closed on the weekdays outlined below. During the rest of the working business days, we
will operate under normal hours and politely ask to allow
for 2 business days to receive a personal response from
one of our Customer Support Representatives.
December 24th - CLOSED
December 27th - CLOSED
January 3rd - CLOSED
We kindly ask that only one form of contact is
submitted, whether that be through our website
form, warranty request form, or voicemail. This will
help speed up the response time so that we can
support you, as quickly as possible! Thank you.
#68 Shinan Highway, Dongchong Town, Nansha District, Guangzhou, Guangdong, China 511400
To our valued and future customers,
In a bid to support our community and ensure the safety of our employees during Covid-19, we will not be able to accept pick-up or walk-in orders at our Surrey
warehouse, until further notice.
Please note, our Surrey location does not contain a showroom and the best place to find information
about our products is on our website.
If you are interested in purchasing any of our products, please take advantage of our everyday free shipping
and place an order online for delivery to your preferred address.
Additionally, we are experiencing an increased volume in customer support requests and are operating with limited team members amidst the COVID-19 pandemic. We are working hard to support you and appreciate your patience as we strive to assist you within 72 hours.
In the meantime, you may find what you’re looking for on the Outland Living website. There are also useful tips, tutorials, product specifications, and frequently asked questions that can be found under each product’s description.
Your Outland Living Support Team