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#107 – 19052 26 Avenue
Surrey, BC, Canada V3Z 3V7
Phone: 1 (888) 514-1663
Fax: 1 (888) 797-9931
Customer Service & Office Hours:
Monday - Friday
8:30 am - 4:00 pm PST
*Please note, we will be CLOSED on February 15th,
in observance of a Canadian statutory holiday.
We will operate under normal hours during
business days and politely ask to allow for 2
business days to receive a personal response
from one of our Customer Support Representatives.
We kindly ask that only one form of contact is
submitted, whether that be through our website
form, warranty request form, or voicemail. This will
help speed up the response time so that we can
support you, as quickly as possible! Thank you.
#68 Shinan Highway, Dongchong Town, Nansha District, Guangzhou, Guangdong, China 511400
To our valued and future customers,
In a bid to support our community and ensure the safety of our employees during Covid-19, we will not be able to accept pick-up or walk-in orders at our Surrey warehouse, until further notice. Please note, our Surrey location does not contain a showroom and the best place to find information about our products is on our website. If you are interested in purchasing any of our products, please take advantage of our everyday free shipping and place an order online for delivery to your preferred address. Should you have any questions or concerns, please contact +1 (888) 514-1663 or email firstname.lastname@example.org to speak to a Customer Support Representative.
Additionally, we are experiencing an increased volume in customer support requests and are operating with limited team members amidst the COVID-19 pandemic. We are working hard to support you and appreciate your patience as we strive to assist you within 72 hours.
In the meantime, you may find what you’re looking for on the Outland Living website. There are also useful tips, tutorials, product specifications, and frequently asked questions that can be found under each product’s description.
Your Outland Living Support Team