SHIPPING/RETURNS


Delivery Policy

Our Delivery Process:

  1.  A delivery is made by courier.
  2.  The courier is dependent on our choice of delivery method.
  3.  Shipping and handling fees will be based on a per piece rate.
  4.  If your delivery to the same address has multiple pieces, it will be charged multiple shipping and handling rates.
  5.  Shipping should take no more than 3 weeks, regardless of delivery method.
  6.  We use Canpar Courier and UPS for Canadian orders.

     

     

    Refund Policy

    If you are not satisfied with any Outland Living product purchase, please contact us @ 1 (888) 514-1663 and we will be happy to assist you.


    Returns

    Items shipped from Outland Living can be returned within 30 days of receipt of shipment in most cases.

    To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

    All returns require a Returns Authorization number (RA) which will be provided by the customer service team. To obtain an RA number, please contact the customer service team at info@outlandliving.com or 1 (888) 514-1663. You must mark the return package with the RA number clearly on the outside of the package. Packages without an RA number will be rejected by our returns processing centre.

    To request an RA Number:

    Please provide the following information via phone or email:

    1.  Order number
    2.  Name of product
    3.  Reason for return


    Refunds

    Once we receive your item, we will inspect it and notify you of the status of your refund within one week of receipt.

    Items returned may be subject to a 20% restocking fee.

    If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3-5 business days, depending on your card issuer’s policies.


    Shipping

    The buyer will be responsible for paying for the return shipping costs. Shipping costs are non-refundable except in cases where there is an error or defect.

    Packages returned to us that are refused, unable to forward, or undeliverable as addressed will receive a full refund less the shipping. Original shipping charges are non-refundable except in special circumstances or in cases where there is an error or defect.


    Contact Us

    If you have any questions or concerns about your product, please contact us:

    #107 – 19052 26th Avenue
    Surrey, BC, Canada  V3Z 3V7
    1 (888) 514-1663
    info@outlandliving.com

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