We offer free everyday shipping on all orders, without a minimum purchase requirement.
Orders are typically fulfilled within 2 business days, from the date of purchase, and will ship from our warehouse in Surrey, BC.
UPS is our primary parcel carrier, however, Canpar or Canada Post may be used as an alternative, depending on the delivery location. All orders are shipped via standard ground and currently due to COVID-19 may take up to 14 business days to arrive, from Monday through Friday, not including holidays.
If you are not satisfied with any Outland Living product purchase, please contact us @ 1 (888) 514-1663 and we will be happy to assist you.
Items shipped from Outland Living can be returned within 30 days of receipt of shipment in most cases.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
All returns require a Returns Authorization number (RA) which will be provided by the customer service team. To obtain an RA number, please contact the customer service team at email@example.com or 1 (888) 514-1663. You must mark the return package with the RA number clearly on the outside of the package. Packages without an RA number will be rejected by our returns processing centre.
To request an RA Number:
Please provide the following information via phone or email:
- Order number
- Name of product
- Reason for return
Once we receive your item, we will inspect it and notify you of the status of your refund within one week of receipt.
Items returned may be subject to a 20% restocking fee.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3-5 business days, depending on your card issuer’s policies.
The buyer will be responsible for paying for the return shipping costs. Shipping costs are non-refundable except in cases where there is an error or defect.
Packages returned to us that are refused, unable to forward, or undeliverable as addressed will receive a full refund less the shipping. Original shipping charges are non-refundable except in special circumstances or in cases where there is an error or defect.
If you have any questions or concerns about your product, please contact us:
#107 – 19052 26th Avenue
Surrey, BC, Canada V3Z 3V7
1 (888) 514-1663